Delivering a portfolio rationalization program for a $50 billion global conglomerate which included the divestiture of several non-performing businesses, the integration of two strategic acquisitions valued over $7 billion, and the implementation of a state-of-the-art shared services organization that reduced $375 million in annual costs across all businesses and increased return on operating income from 12 to 27 percent, over a 2-year period, across all businesses.
Developing and implementing an industry-leading customer service operation for a global airline that transformed the company’s existing technologies, business processes, and human capital model resulting in a 45% improvement in customer satisfaction scores and an $85 million cost reduction, within one year.
Developing and managing the divestiture program of one of the largest consumer financial services firms in Europe, with over 6,000 employees and €2.8 billion in annual revenues, reconstructing the entity from a subsidiary of its parent company into an independent consumer financial services firm within 18 months.
Royal Bank of Scotland
Senior Director, Corporate Development
Marks and Spencer PLC
Director, Group Merchandising
Leading Digital Transformation and Innovation
BA, International Business