Delivering a portfolio rationalization program for a $50 billion global conglomerate which included the divestiture of several non-performing businesses, integration of two strategic acquisitions valued over $7 billion, and implementation of a state-of-the-art shared services organization which reduced $375 million in annual costs across all businesses, and increased return on operating income from 12 to 27 percent over a 2-year period across all businesses.
Developing and implementing an industry-leading customer service operation for a global airline that transformed the company’s existing technologies, business processes, and human capital model resulting in a 45% improvement in customer satisfaction scores and reduced costs by $85 million in one year.
Developing and managing the divestiture program of one of the largest consumer financial services firms in Europe, with over 6,000 employees and €2.8 billion in annual revenues, from its parent company and into a global retail bank within 18 months.
Royal Bank of Scotland
Senior Director, Corporate Development
Groupe Galeries Lafayette
Director, Group Merchandising
Leading Digital Transformation and Innovation
BA, International Business