Developing and implementing a performance improvement program for a European apparel retailer that transformed key aspects of the company’s procurement, merchandising, marketing, real estate, and store options. Delivered €105M in annual cost savings and increased shareholder value by over €2.8 billion since the start of the engagement.
Developing and implementing a portfolio rationalization program for a $50 billion global conglomerate that led to the divestiture of several low-potential, non-performing businesses, made two strategic acquisitions valued over $7 billion, created a state-of-the-art shared services organization that reduced $375 million in annual costs across all businesses, and increased return on operating income from 12 to 27 percent over a 2-year period across all businesses.
Developing and implementing an industry-leading customer service operation for a global airline that transformed the company’s existing technologies, business processes, and human capital model resulting in a 45% improvement in customer satisfaction scores and reduced costs by $85 million in one year.
Groupe Galeries Lafayette
Managing Director, Supply Chain Optimization
Director, Global Logistics
General Manager, Logistics
Executive Master in Change
MBA, Global Strategy & Leadership
American University of Beirut
BS, Chemical Engineering