Developing and implementing an industry-leading customer service operation for a global airline that transformed the company’s existing technologies, business processes, and human capital model resulting in a 45% improvement in customer satisfaction scores and reduced costs by $85 million in one year.
Developing and implementing an industry-leading omnichannel strategy for a venerable U.S. luxury retailer, which necessitated transforming the company’s IT systems and organization, and resulted in 4.5% in increased sales and $170 million in annual cost savings within 14 months.
Developing and implementing a technology systems portfolio rationalization for one of the largest global investment banks, delivering over $350 million in performance improvements in 18 months.
Developing and implementing an omnichannel strategy, optimized global logistics solution, and mobile application for a legendary European fashion house which delivered a 7x increase in mobile revenues and 10x increase in mobile engagement in one year.
Triple Five Group
Group Director, Technology Strategy
Managing Director of Information Technology
Director of Technology Operations, Middle East
Leading Digital Transformation and Innovation
University of Tehran
MS, Health Information Systems
Sharif University of Technology
BS, Computer Sciences