Developing and implementing an industry-leading customer service operation for a global airline that transformed the company’s existing technologies, business processes, and human capital model resulting in a 45% improvement in customer satisfaction scores and reduced costs by $85 million in one year.
Developing and implementing a performance improvement program for a European apparel retailer that transformed key aspects of the company’s procurement, merchandising, marketing, real estate, and store options. Delivered €105M in annual cost savings and increased shareholder value by over €2.8 billion since the start of the engagement.
Evaluating the enterprise technology requirements and current capabilities of a top five global commercial real estate developer and creating a comprehensive technology and talent roadmap that addressed all enterprise software, desktop, and mobile requirements as well as the talent and process transformations to ensure success.
Developing and implementing a fleet rationalization program for a global airline that resulted in $148 million in annual cost savings within 14 months.
Triple Five Group
Director of Performance Improvement
Groupe Galeries Lafayette
Director of Process Improvement
Process Optimization Engineer
Strategy in the Age of Digital Disruption
University of Bologna
MS, Process Engineering
University of Padua
BS, Engineering and Management