Author: PandC

The Simple Power of the Slow Reveal

Business data deserves to be communicated in a way that highlights the human story behind them. Using a narrative approach—such as storytelling—can get people to pay attention to numbers in a new way. Leaders can encourage an emotional reaction using the classic storytelling tool of building suspense. Instead of using a single slide that shows every bit of data all at once, a presenter can make numbers thrilling by revealing a piece at a time. All stories should have an emotional arc, using a framework first proposed by writer Kurt Vonnegut. One more tool to incorporate is the idea of a hero. There’s nothing like a battle of good versus evil to elicit a passionate response to a data-driven idea. As an individual who comes from generations of great storytellers, weaving a narrative approach comes pretty naturally to me. I encourage you to read this entire article and adopt these approaches to spice up your data-related communications.

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Research: The Pros and Cons of Soliciting Customer Reviews

Here are some quite impressive numbers regarding online reviews: 98% of customers read reviews before they shop; online reviews affect $3.8 trillion revenues worldwide. It’s no surprise that businesses are constantly on the lookout for ways to improve their online reputation and rating scores; however, one should not necessarily take them at face value. Keep these facts in mind: 1) Solicitation will push your ratings from the extremes toward the average. In other words, for those products with generally high ratings, reminders will lower the average, and vice versa. 2) Platforms, like those for hotel or vacation bookings, just want more reviews; so, they should not delay sending out reminders. For them, solicitation emails on the first day after travel increased the number of reviews by 3% versus waiting a week or longer. 3) You don’t need to bribe customers with discounts or coupons to leave a review; a reminder is often enough. For our clients at P&C, especially those in the travel, airlines, retail banking, and luxury retail industries, we advise that they manage and monitor their reviews often, as well as consider the above observations and advice.

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Leaders Need to Get Comfortable Collaborating on Strategy

Let’s all move away from the traditional top-down methodologies and adopt a more collaborative model for business strategy development. While some companies cling to the old ways for a variety of reasons, executives can overcome these barriers and shift to a more participative approach. A collaborative approach allows for a richer field of options, particularly in the idea-generation phase. Think of the first three stages of an ultimately multi-phased approach as your discovery phase: analysis, idea generation, and strategy selection. Then engage an evaluation team of stakeholders to summarize and present those ideas with the most traction to the executive team. From our experience with a variety of organizations around the globe, once you let go of your fears of losing control and adopt a more inclusive approach, you’ll be amazed at the number of viable ideas you would have missed.

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Beware a Culture of Busyness

How are you? Busy. This has become the commonplace response because ‘busyness’ has become the synonymous with hard work. This article is a battle cry for organizations to stop conflating activity with achievement. When organizations overload employees, base their incentives primarily on the amount of time they work, and excessively monitor their activities, productivity and efficiency actually drop. So why is busyness revered in corporate culture? Absent very clear strategic priorities, people create endless amounts of work based on what they think matters and how they will be evaluated. Even throughout Covid-19, employees’ desire to stay busy likely made them generate unnecessary work and stretch out the time it took to complete tasks, exacerbating their burnout. How to reverse course? Reward output, rather than just activity. Eliminate low-value work. Force your employees off the clock. Lead by example. CEOs can set the tone for the organization starting with their direct reports. Please reach out to me to discuss ways you can start addressing the busyness in your corporate culture.

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10 Smart — Not Soft — Skills For Leaders

It’s high time to reclassify ‘soft’ leadership qualities as what they truly are—smart skills that help manage people. Let’s get right to the list: 1) Adaptability. Build self-awareness around your comfort zones. Starting to say yes more than saying no. 2) Cognitive readiness. Organizational dynamics may not involve minute-by-minute sports plays, but there are always multiple dynamics at play. Whenever the ball comes your way, you best be ready. 3) Emotional maturity. If you’re not attuned to the environment in which you’re working, you may fall into the trap of expecting yourself to have all the answers all the time, rather than set the circumstances so that answers are explored. Seven other essential qualities are mentioned in this article, including humility, listening, and validation. I suggest reading the article—and the book.

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How to Help High Achievers Overcome Imposter Syndrome

This is an increasingly relevant subject that I’d like to breach with my colleagues—that of the so-called ‘imposter syndrome’—high achievers who have trouble attributing their high performance to their competence—and instead credit luck, tokenism, or the help of others. We all know and recognize these individuals. Furthermore, high-achieving employees who belong to a minority or marginalized group—across gender identity, sexual orientation, or ethnicity—are particularly at risk of suffering from imposter syndrome, which can cause emotional exhaustion, burnout, decreased job satisfaction, and low self-esteem. How can managers help? First of all, you can anticipate imposter syndrome among your high-achieving employees and initiate conversations about it. Then speak with them about their professional trajectory and provide a more positive and realistic evaluation of their abilities. As we managers hone our skills to properly identify and support our employees’ psychological experience of the workplace, we believe imposter syndrome will loosen its grip. Please reach out to me to discuss this important topic.

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Fact-Checkers Are Scrambling to Fight Disinformation With AI

Bad actors use artificial intelligence to propagate falsehoods, but the same tools can be repurposed to defend the truth. Faced with this asymmetry, fact-checking organizations are building their own AI-driven tools to help automate and accelerate their work. While nearly 400 fact-checking initiatives are underway in over 100 countries, it’s an uphill battle. Fact-checkers and researchers say there is a real urgency to the search for tools to scale up and speed up their work, as generative AI increases the volume of misinformation online by automating the process of producing falsehoods. Please reach out to me to discuss if and how fact-checking AI affects or can help your organization.

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Lera Boroditsky On How Language Shapes The Way We Think

There are about 7,000 languages spoken around the world—each with different sounds, vocabularies, and structures. But do they shape the way we think? Cognitive scientist Lera Boroditsky shares some insights—from an Aboriginal community in Australia that uses cardinal directions instead of left and right, to the multiple words for blue in Russian—that suggest the answer is a resounding yes. “The beauty of linguistic diversity is that it reveals just how ingenious and flexible the human mind is,” Boroditsky says. Applying these concepts and observations to today’s organizations, the predominant language of your senior leaders has a significant impact on the culture, values, and internal operating systems of the organization—specifically how it views, interacts, and perceives its own existence and purpose. When operating on a global stage, it’s imperative to be mindful of these subtle, yet profound, drivers of one’s organization and how they frame and influence our point of view, engagement, and interactions with the various stakeholders we serve. Please reach out to me to start a conversation around your corporate language.

High-End Venues Transform from Retail Shopping to a Vibrant Community Assets

P&C guided this global property owner to step outside of their box and creatively think of their assets as more than shopping centres, and instead, gathering spots to physically connect with others in an increasingly isolated world.

We helped transform this company’s properties into community assets with highly sought-out entertainment venues and digital consumer experiences.

By bringing together innovative technologies and the infrastructure, safety systems, carefully cultivated partners to provide entertainment and connected customer experiences, and the people to maintain it, stores and restaurants are now extending their hours to support increased foot traffic, and the company is benefitting from a significant increase in revenues and profits. 

Technology Transforms Retail Weariness Into Winning Customer Experiences

How can you reach consumers and build brand loyalty for a big box retailer with hundreds of stores located in overcrowded, hypercompetitive cities in congested urban centres?

With an incredibly intuitive user-friendly technology powered by AI and same-day home delivery. Our challenge was to improve ease of business, handle a broad product assortment, intice people back into the stores, and provide a comfortable, superior shopping experience—regardless of age.

By using AI, geolocation technology, hardened tablets, and same-day home delivery (all items or just out of stock items), P&C was able to transform these stores and win over consumers –increasing same store sales by 9% YOY.

We were successful in transforming the customer experience and increasing same store visits, while boosting customer satisfaction and revenue.

Transforming Shipping with Autonomous Navigation

P&C helps clients identify and capture whitespace opportunities. Although marine transportation has existed for millennia, shippers traditionally have lacked a cost-effective express mode.

To accomplish this, we partnered with IBM to develop an autonomous marine navigation capability for a multi-industry global conglomerate, harnessing cutting edge artificial intelligence tools to integrate complex sensor inputs and deliver safe and reliable passage.

Mastery in the Sky Treats Guests to the Ultimate Travel Experiences

This preeminent leader in luxury travel experiences turned to P&C to innovate its next generation of luxury travel, challenging us to take it up a notch and create something that never before existed.

P&C’s expertise in luxury travel and customer experience design, consumer behavior, data science, and the travel and tourism industry—combined with our long term relationship with the client—made us a logical choice. In many ways, the private jet program, now in its eighth year and redesigned in-cabin experience in place and expanding, is the pinnacle of our track record of success, offering clients the ultimate brand-loyalty experience.

CEOs Will Be Clamping Down on Employees

In today’s post-bubble environment, CFOs are reevaluating their return on investments for a myriad of software tools and tech-subscription services. Hiring freezes and rescinding job offers have become more commonplace compared to a couple of years ago. And ‘back to the office’ is no longer hearsay. There’s a lot of discussion about flexibility, sensitivity, and company rights, as well as executive desires and responsibilities. It might be time to re-think your approach to the work week, yet again. Please reach out to me to begin a discussion about your specific situation and hiring needs.

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10 Ways to Boost Customer Satisfaction

The American Customer Satisfaction Index defines customer satisfaction as a ‘strategic asset’ that should be optimized—not necessarily maximized. For instance, as a company becomes larger, it naturally gains a more diverse customer base which, in turn, makes consistently delivering high satisfaction more difficult. Some of the top 10 suggestions include: Understand What Customers Expect—companies should focus on satisfying customers while also creating greater profit at lower risk. In other words, delight the customer with an amazing experience but with realistic aims. Quality Performance Matters: Quality trumps price, and more broadly, quality also trumps value as a driver of customer satisfaction. One of my favorites is ‘Stick Around and Be Loyal’. Since P&C works with so many iconic brands and multi-generational businesses, we see firsthand the powerful benefits of longevity. Not surprising to us, customer loyalty has actually increased in the past 12 years. Reach out to us to learn how we work with our clients to bolster this strategic asset.

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The Real Reasons For Big Tech Layoffs At Google, Microsoft, Meta, And Amazon

Together, four of the biggest tech companies have cut 50,000 jobs. Twitter’s incoming new boss, Elon Musk, is said to have fired half of the company’s employees at the end of last year. So, what is the true reason for these mass cuts that have left tens of thousands (80% of them in the US) out of work? The experts at 365 Data Science attempted to get to the bottom of this with their own analysis. Not surprisingly, tech companies—buoyed by record revenues during Covid—undertook a hiring spree with salaries and perks hitting record levels and are now looking to cut back. In addition, the median level of experience held by those who were let go is 11.5 years, so higher salaried employees were targeted, as were many in the HR function. While highly disruptive to personal lives of those affected, these layoffs present a vast reserve of experienced talent for employers. Please reach out to me to discuss your view and how it affects your company.

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The Myth of the Brilliant, Charismatic Leader

The ‘superhero theory’ of leadership poses that the individual vision, charisma, and brilliance of a CEO makes or breaks a company. That view is dangerous. Just read today’s news for proof—not because CEOs don’t matter or that brains and vision don’t help. It’s dangerous because of what it leaves out. The most effective leaders have knowledge and social skills—specific to their company and industry—that allow them to motivate others in the organization to do what’s necessary to succeed. The evidence is clear that ‘boring management’ matters and it is a source of competitive advantage for the companies that take it seriously. Please reach out to me to discuss how to avoid the superhero syndrome and focus on the management style and skills appropriate for your company.

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How Do I Escape the Specter of My Predecessor?

The past year saw one of the highest rates of executive turnover in decades. Few new leaders start with a blank slate. You are wise to focus on how comparing yourself with your predecessor is affecting your confidence, rather than trying to win a popularity contest against a ghost. Consider the context you’re in and how your challenges differ from what your predecessor faced. Is the organization in a turnaround, growth, or global expansion stage? What does it need now, and what do you bring that makes you a fit for the role? Think beyond attributes such as your great network or depth of expertise in a specific area and identify some particular talents the organization needs now that happen to be among your superpowers. Please reach out to me if you are in a new executive role and need a sounding board.

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What the Next Era of Globalization Will Look Like

Supply chains are being rearranged, slowly but surely, as companies reevaluate their sourcing practices and aim for more resiliency. The past few decades of globalization have had some major flaws; a new, more localized economic strategy can provide both resilience and sustainability. The old way saved big companies a lot of money as long as nothing went wrong. But when anything goes wrong—be it a tsunami, geopolitical event, or war—major problems arise. There’s no single answer. It very much depends on the country, industry, and which supply chain you’re talking about. At P&C, we have a practice dedicated to addressing, improving, and optimizing global supply chains. Please reach out to me to discuss your issues and ideas on this topic.

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P&C Global Expands to Vienna

We are pleased to announce the opening of our Vienna office, as the most recent addition to P&C Global’s growing network of client service hubs.

This office fortifies our ongoing activities in Austria and surrounding countries, which include deep and extensive engagements with clients in the financial services and insurance, manufacturing, high-tech, and aviation industries. Our professional staff will serve the growing demand in this region, bringing a full range of expertise to meet our clients’ strategic priorities. Reflecting the magnitude of our commitment to this important region, the founding team for the Vienna office is comprised of over 60 senior professionals including data scientists, computational finance experts, digital reinvention thought leaders, organization and human capital experts, and others.

In keeping with P&C Global tradition, the office is situated in a sophisticated, state-of-the-art building, Donau City Tower, the tallest skyscraper in Austria which features direct access to the Danube. In addition, DC Tower has been awarded LEED© Status for its energy efficiency, safety, and environmental design.

Please join us in recognizing this latest achievement as part of our ongoing development.

P&C Global – Vienna
DC Tower Donau-City-Straße 7
Vienna 1220

Winging It: Inside Amazon’s Quest to Seize the Skies

With so many airlines, cargo, and logistics companies comprising our customer base, I couldn’t resist sharing this article. Where does Amazon Air stand today? The company now owns 11 planes and leases about 100 others, flown by seven air carriers that make more than 200 flights a day out of 71 airports, including a European hub near Leipzig, Germany. Last year, Amazon opened a $1.5 billion air hub at Cincinnati/Northern Kentucky International Airport (CVG)—among the largest capital investments in the company’s history. Current status: As a result, nearly three-quarters of Americans in the continental US live within 100 miles of an Amazon airport. Read this story for some great insights regarding Amazon’s disruption strategy.

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Why You Should Make Friends at Work

I may be stating the obvious, but friendships at work matter. The past few years have been tough and chaotic for many of us and our employees. Assumptions, habits, and ways of working have changed, and friendships are key to building resiliency and keeping attrition in check. It helps if we have a trusted confidant at our organization—someone who makes us feel worthwhile and whom we can celebrate and commiserate with. When we share our experiences, it often reminds us that others have gone through similar challenges. At P&C, we try to encourage personal interactions in many ways, from our high-touch onboarding process to quarterly review celebrations of success.

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Building Your Own Brand Platform

By embracing the idea and functionalities of digital platforms, branded product manufacturers are sidestepping players like Amazon and instead building brand flagship platforms. Brands use these platforms to considerably expand on their core offerings and establish a direct connection with consumers. By doing so, they can provide a range of complementary products, services, and content within the broader category space surrounding their core offering. The result: they can address consumer needs more holistically and transcends a pure sales channel. We have used this very approach to deliver innovations in the travel and financial services industries for our clients worldwide. You can use this link to see actual client outcomes or contact me to learn more.

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Why Your Company Needs Data Product Managers

This article continues my theme of the growing need for ‘Renaissance skills’—people with cross-functional knowledge and a bit of creativity. Enter the Data Product Manager. Like product managers of other types, they don’t have all the technical or analytical expertise to create the model or engineer the data for it. What they do have is the ability to manage a cross-functional product development and deployment process, and a team of people with diverse skills to perform the needed tasks. Their responsibility is to create data products — reusable datasets that can be analyzed in different ways by different users over time to solve a particular business problem. Interested in developing this talent for your organization? Take a look at this page to see how this approach has delivered transformative results for our clients.

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Supply Chain Leaders, Prioritize These Three Talent Strategy Essentials

The need for ‘Renaissance Skills’ is back. While deep, specialized skill sets in procurement, operations, manufacturing, and logistics will always be important, companies also need individuals attuned to driving important bigger-picture outcomes like greater resiliency, innovation, business responsibility, and cost reduction. One approach, that we at P&C also advocate, is to implement a system of rotating assignments among the various supply chain departments. A deeper knowledge of connections and interdependencies will not only improve performance in their current role but also help prepare them for a future network planner role. Contact me to learn how this approach has delivered transformative outcomes for our clients.

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Ford Targets Quiet Quitters with New Policy That Could See Underachievers Lose Their Severance

How to address the ‘quiet quitter phenomenon’? Managing people out of a company through performance improvement programs can be one avenue. Ford wants to streamline its process—giving employees the option to simply leave if they do not want to endure the stress of a highly monitored 4-6-week improvement program. It’s tricky because high performers may be the ones most tempted to take the money and leave, while less desirable workers may prefer collecting their monthly paycheck rather than risk the time and effort to find a more fulfilling job. There’s no question that the quiet quitter trend can affect workforce morale and productivity. We have experience in this area, so if you’d like to discuss options for your company, please reach out to me.

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The Power of Small Wins

This article and associated video explore the progress principle: Of all the things that can boost emotions, motivation, and perceptions during a workday, the single most important in making progress is meaningful work. And the more frequently people experience that sense of progress, the more likely they are to be creatively productive in the long run. Whether they are trying to solve a major scientific mystery or produce a high-quality product or service, everyday progress—even a small win—can make all the difference in how they feel and perform. At P&C, we both practice and preach this philosophy. Taking on the massive, transformative work that we deliver for our clients—often with very compressed timelines—would not be possible without our thoughtful and intentional focus on nurturing project teams, designing for small wins, and ensuring all involved track the wins and incorporate the lessons from any setbacks encountered along the way. Please reach out to me to learn how we incorporate the progress principal within our firm and our client engagements.

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The Big Business of Burying Carbon

If you believe our efforts to cool the planet (or at least stop warming it) are futile, read on. Port Arthur, TX, home to the largest petroleum refinery in North America, is now a targeted region for a massive commercial dumping ground for CO2—yes, a place to compress and bury it, safely—for good. The idea is that major emitters will hoover up their own carbon waste, then pay to have it compressed into liquid and injected back down, safely, and permanently, into the same types of rocks it came from—carbon capture and sequestration on a scale unprecedented around the globe, large enough to put a real dent in climate change. By some estimates, there’s enough suitable rock on Earth to lock away centuries’ worth of CO2 emissions, past and future. Suddenly, amid surging global concerns about the climate crisis, some of the biggest names in the petroleum industry are jumping in. Talk about innovative thinking! Continue reading to follow the science behind this ‘groundbreaking’ discovery.

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How Living Abroad Helps you Develop a Clearer Sense of Self

Social science has shown that international experiences can enhance creativity, reduce intergroup bias, and promote career success—and we couldn’t agree more. At P&C, 73% of our workforce lives outside the countries in which they were born, and 56% have lived in multiple countries for 2+ years throughout their tenure. These employees tend to have a clearer sense of self, be more resourceful, and are open to new ideas. In a tight labor market still reeling from the aftermath of the Great Resignation, employees who have a clearer sense of self, also tend to have a longer tenure. All of these factors are not only good for P&C, but they also add value to our clients and the outcomes we deliver. Furthermore, while organizations struggle to reconcile their remote work policies, we believe that allowing employees to work outside of their current countries—where economically feasible—could be a net positive for the employer.

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The Four-Step Process for Redesigning Work

With the Great Resignation, more workplace options than ever, and a hesitancy to experiment, many agree that organizations need a structural overhaul. Successful leaders have done so by moving through four crucial steps: understanding people, networks, and jobs; reimagining how work gets done; modeling and testing redesign ideas against core principles; and ensuring the overhaul sticks. First, leaders need to understand precisely what matters: for example, where and how productive work takes place, what people want, and how knowledge flows. Next, try to reimagine new ways of operating that keep employees engaged, motivated, and balanced. One size does not fit all, here. Next, test new ways of working that align with a company’s core principles. Where are you on your journey to redesigning work? Finally, create a sense of belonging for employees. This is essential to keeping them engaged with the organization and their teams. Please reach out to me to discuss what actions you can take while staying true to your organization’s priorities.

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Closing the Gap Between Digital Marketing Spending and Performance

According to a recent CMO survey, marketers allocate 57% of their budgets to digital marketing and are planning to increase spending in 2023. However, they are reaping average-to-no returns on their investments. Why the lackluster performance? Digital marketing is nascent to most organizations. In order to be successful, it needs to be fully integrated across the company and used to drive business decisions, not just a checkbox. Furthermore, marketing teams are typically not data analytics experts, nor masters of converting data into actionable plans. While there are many other reasons, we believe that a viable approach to improvement is to double down on strategic-level experimentation as a necessary, ongoing process. Please reach out to me to discuss how to evaluate and improve the impact of your digital marketing investments.

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10 Red Flags to Watch Out for in a Job Interview

According to CareerBuilder, two-thirds of workers say they’ve accepted a job only to realize it was not a good fit, with half of them quitting in the first six months. That’s an exhausting, unproductive, unintended consequence of the surge in hiring. From a company’s viewpoint:

  1. Keep to schedules as much as feasible and avoid drawn out interviews
  2. Carefully orchestrate group interviews and pay attention to group dynamics
  3. Honestly share as much as possible about your company’s values, culture, and commitments
  4. Be aware of conflicting answers from others in your organization
  5. If you change the scope of the position, let the interviewee know beforehand
  6. Make an offer sincerely, with no ultimatums attached.

These and other red flags can ruin the best hiring plans. An additional tactic we’ve found very successful is to use objective testing and extensive background checks to measure cognitive skills, assess personality traits and cultural fit, and validate resumes contents (i.e., employment history, academic credentials, license and certificate validation, etc.) so that the candidate interviews can be maximized to learn more about the candidate’s goals and interest, our goals and objectives, the performance objectives of the given role, and other value-added dialogue versus each interviewer revisiting the candidate’s job history and prior details. After all, each interview is a mutual discovery opportunity. Please reach out to me to share your recruiting challenges.

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The Unwritten Laws of Physics for Black Women

While I usually try to stay away from race, gender, religion, and other sensitive topics in my social media, I couldn’t stop myself from posting this article for all of you to read. It has to do with sensitivity—and frankly awareness—in the workplace. The subtitle says it all, “I just wanted to be a scientist, not a trailblazer. But in my field, people like me are anomalies—and we face constant scrutiny for our race and gender.” While our society has come so very far and is successfully achieving more equality in our companies than ever, I think we need to take a step back to evaluate the bigger picture, as well as a step forward to imagining ourselves in a similar position as the author. A great outcome would be for the next generation of diverse high achievers to not consider themselves to be aliens. Please reach out to me to start a conversation about achieving equality, along with sensitivity to the individual.

Read the full article, here.

Unlock the Power of Purpose

This article offers a new framework to help companies derive business value based on a clear, consistent corporate purpose—one that drives collaboration, innovation, and growth. The power of purpose comes from its capacity to link people through a shared belief about the identity, meaning, and mission of the organization. Purpose inspires people by illuminating the priorities of an organization: its history, why it exists, and its ultimate aim. It creates a sense of meaning by connecting the work people do with their feelings and values and it helps to clarify how the organization contributes to each stakeholder. In these ways, purpose guides the daily actions of people within a company. Please reach out to me to share a conversation about your company’s purpose and how to inspire your employees.

Read the full article, here.

6 Factors Driving Changes to Today’s Corporate Strategies

Six important factors are driving new and updated demands on corporate strategists.

  1. Dynamism: competitive advantages do not last as long as they used to, so re-balancing needs to occur more actively and frequently
  2. Uncertainty: as business plans become less predictable, scale takes on a new dynamic—that being resilience
  3. Contingency: companies need to have more than one strategy at their fingertips
  4. Connectedness: true value can now reside beyond the boundaries of the firm
  5. Contextuality: corporate strategy must now creatively include new social and ecological constraints
  6. Cognition: companies need to combine machine learning and AI with human cognition to create new ‘bionic’ organizations.

Please reach out to me to discuss how corporate strategies are evolving in your organization and competitive landscape.

Read the full article, here.

‘Vampire Energy’ Is Sucking the Life Out of Our Planet

We all know that vampires only exist in the fictional realms of literature and TV—right? Vampire energy, also called standby power or phantom loads, is power that certain electronics and electrical appliances consume even after they are placed in standby mode or switched off. The Natural Resources Defense Council (NRDC) reports that more than 100 billion KWh are wasted every year because of vampire energy, costing American consumers over $19 billion. Compared to residential, industrial vampire energy consumption is a much bigger emissions problem. Life sciences is even larger. For them, unsustainability begins in the drug development stage and continues into the manufacturing process, where laboratories refrigerators and freezers, run nonstop to maintain pharmaceuticals and supplies. Addressing the problem can mean tougher regulation or investing in technology—either way, it’s time for industry to reduce its carbon footprint. Want to discuss about how you might improve your sustainability efforts? Please reach out to me.

Read the full article, here.

Critical Thinking Is About Asking Better Questions

Asking thought-provoking questions is one of the most important, enjoyable, and satisfying aspects of my job as CEO. At the heart of critical thinking is the ability to formulate deep, unusual, and effective questions. As this article advocates, first formulate and then loosely hold onto a hypothesis, but also be willing to fundamentally reconsider your initial conclusions without being defensive. Second, listen more than you talk through active listening. Third, leave your queries open-ended, by avoiding yes-or-no questions. Fourth, consider the counterintuitive to avoid falling into groupthink. Fifth, take the time to sleep on it, rather than rush to a conclusion too quickly. Lastly, do not hesitate to ask difficult follow-ups. This process can and will up your communications game and bring more insight and game-changing conclusions to your critical thinking. Please reach out to me to discuss your success with this approach.

Read the full article, here.

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