Author: tommy

The Expanding Scope Of Customer Experience And Its Role In A Modern Enterprise

Looking to drive business success in this economy?  Customer experience (or CX) is evolving with technology. For instance, we’re already deploying ChatGPT for increased operational efficiency by summarizing thousands of customers’ verbatims into a paragraph. Generative AI models can create ‘almost real’ test datasets in seconds, capturing the intent behind what a person is saying. There are a few different ways we need to look at customer experience today using terabytes of data and feedback from multiple sources that were not part of how we looked at it in the past. It’s imperative that customer experience metrics play a larger role, alongside of traditional measures like P&L or EBITDA. Technology is getting a lot smarter, too. Big data, AI-powered analytics, and generative AI are enabling greater personalization to better tailor the customer’s experience to their preferences. P&C is deploying these technologies to deliver better insights and exceptional CX outcomes for our clients.

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11 Tips to Take Your ChatGPT Prompts to the Next Level

As AI-powered chatbots become more prevalent in the business world, it’s becoming increasingly important for companies to create chatbot prompts that are engaging, informative, and feel like real conversations. That’s why we’re excited to share Wired’s latest article, “11 Tips to Take Your ChatGPT Prompts to the Next Level.” This insightful piece offers expert advice on how to improve your chatbot prompts and create a more seamless user experience. From using more natural language to incorporating humor and personality, these tips are sure to help your company create chatbot prompts that users will love. Whether you’re new to the world of chatbots or a seasoned pro, this article is a must-read for any executive looking to improve their company’s chatbot strategy. Check it out today!

One thing for certain is the increased use of ChatGPT by business and marketing professionals – P&C has incorporated generative AI solutions for over 150 of our clients just in the last 4 months; no doubt the adoption rate will increase exponentially from here.

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