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Customer Experience
Research & Insights
Countries Will Need a Nimbler Response to the Next Pandemic
March 22, 2022
Research & Insights
Moving Beyond Trust: Making Customers Trust, Love, and Respect a Brand
January 18, 2022
Research & Insights
Make Your Brand’s Nickname Work for You
September 7, 2021
Client Outcomes
NDC Delivers on Promise for Major US Airline
August 27, 2021
Research & Insights
Are You Paying Attention to the Right Sales Metrics?
August 10, 2021
Research & Insights
The One Number You Need to Grow
July 13, 2021
Client Outcomes
Technology that Transforms the Passenger Experience
April 30, 2021
Client Outcomes
Sonic Brand Welcomes Passengers Onboard
April 7, 2021
Client Outcomes
Visual Brand Captures a Nation’s Legacy
April 7, 2021
Client Outcomes
New Technology Streamlines Passenger COVID-19 Compliance
March 29, 2021
Client Outcomes
Creating a Platform for Authenticated Travel
March 24, 2021
Client Outcomes
NDC Platform Unites Airline Industry Players
March 22, 2021
Client Outcomes
Ensuring a Seamless and Secure Return to Air Travel
March 11, 2021
Client Outcomes
Architecting an Airline Fleet for Sustainable Competitive Advantage
February 28, 2021
Client Outcomes
Differentiated Product Development and Launch: HygieneShield Fridge Freezers
February 16, 2021
Client Outcomes
Achieving Global Recognition for Passenger Safety
January 18, 2021
Client Outcomes
Expanding a Brand Identity to Promote Healthy Lifestyles: Living Like a Pro
January 12, 2021
Client Outcomes
Differentiated Product Development and Launch: High-Efficiency Gas Burners
December 10, 2020
Client Outcomes
Reinventing a Global Hospitality Leader
December 4, 2020
Client Outcomes
Combating Bank Fraud With Artificial Intelligence
November 24, 2020
Client Outcomes
Driving Pervasive Innovation in Global Financial Services
November 23, 2020
Client Outcomes
Differentiated Product Development and Launch: HygieneShield Dishwashers
November 23, 2020
Client Outcomes
Differentiated Product Development and Launch: HygieneShield Appliances
October 29, 2020
Client Outcomes
Merchandising During a Pandemic: Promoting Product Experiences via Social Media (Self Care)
October 29, 2020
Client Outcomes
Merchandising During a Pandemic: Promoting Product Experiences via Social Media (Tie-Dye)
October 29, 2020
Client Outcomes
Merchandising During a Pandemic: Promoting Product Experiences via Social Media (Painting)
October 29, 2020
Client Outcomes
Articulating the Story of a Global Luxury Brand is Vital for Building Enduring Customer Loyalty
October 22, 2020
Client Outcomes
Moving Beyond Traditional Equipment Finance
October 20, 2020
Client Outcomes
Expanding a Brand Identity to Promote Healthy Lifestyles: Pandemic Response
October 19, 2020
Client Outcomes
Differentiated Product Development and Launch: AeroPerfect Fan Ovens
October 5, 2020
Client Outcomes
Core Capabilities for Pandemic Retailing: Contactless Same Day Delivery
September 30, 2020
Client Outcomes
Core Capabilities for Pandemic Retailing: Curbside Pick-Up
September 30, 2020
Client Outcomes
Inspiring Consumer Confidence During a Pandemic: An Essential Worker’s Perspective
September 30, 2020
Client Outcomes
Engaging Retail Consumers Regarding Pandemic Responses
September 29, 2020
Client Outcomes
Designing Partnerships that Deliver Results and Maximize Brand Loyalty
September 20, 2020
Client Outcomes
Reconnecting with Global Travelers During the Pandemic
September 17, 2020
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