Global Logistics Industry Archives

AI at the Inflection Point of Transforming the Shipping Industry

Written by Markitects on March 9, 2023. Posted in Client Outcomes.

Aptly named, the Mayflower 400 is a nod to the original Mayflower that transported a group of English families to the New World, 400 years ago. After a grueling 10 weeks at sea, Mayflower, with 102 passengers and a crew of about 30, reached America. The new Mayflower is traveling the same seas albeit autonomously and powered by AI, with no passengers or crew onboard. Reinventing the cargo industry is IBM’s mission and P&C is at the center of it.

Ensuring a Seamless and Secure Return to Air Travel

Written by Markitects on March 11, 2021. Posted in Client Outcomes.

To enable passengers to return to global air travel confident in their compliance with health requirements, P&C worked with IATA and member airlines such as Qatar Airways to develop Travel Pass, a convenient and secure solution across carriers and geographies.

Connecting the Globe With an Efficient Fleet

Written by Markitects on January 5, 2021. Posted in Client Outcomes.

An effective fleet management strategy is essential to success for a global airline. A modern, spacious, comfortable, and highly efficient fleet not only optimizes costs but also vital to the many factors that lead to optimized revenues and an expansive global network. An effective fleet management strategy enabled our client to take advantage of the Airbus A350, powering their network expansion to new International routes such as this one to San Francisco.

Integrating Diverse Capabilities and Values to Succeed in Air Cargo

Written by Markitects on November 13, 2020. Posted in Client Outcomes.

We typically blend multiple capabilities to drive client success; with Turkish Cargo, for example, this encompasses topics ranging from their route network and technology solutions to sustainability programs.

Showcasing a Global Route Network

Written by Markitects on November 11, 2020. Posted in Client Outcomes.

This video is one example from an overarching campaign we developed building tourist awareness of and interest in the diverse set of global destinations serviced by our airline client.

Moving Beyond Traditional Equipment Finance

Written by Markitects on October 20, 2020. Posted in Client Outcomes.

We approach product innovation by thinking expansively about the full footprint of customer needs. Here, we transformed a traditional equipment finance lending product into a broad solution across multiple industry verticals, asset types, and geographies.

Transforming a Revered Fashion House’s Runway Presentation to a Real-Time Commerce Solution

Written by Markitects on October 2, 2020. Posted in Client Outcomes.

In light of pandemic restrictions upon in-person runway events, this client innovated with a virtual presentation of their collection, deeply integrated with e-commerce capabilities for fashion buyers.

Thriving Despite Challenging Times

Written by Markitects on September 21, 2020. Posted in Client Outcomes.

Resiliency stems from thorough preparation. Partnering together to address issues ranging from fleet optimization and customer experience to pandemic response, Qatar Airways is positioned to grow both its network and market share during COVID-19.

The Simple Comfort of Booking the Empty Seat Next to Yours Is Far More Complex Than It Seems

Written by Markitects on August 13, 2020. Posted in Client Outcomes.

Sometimes apparently simple process changes require deep technical expertise. Enabling additional seat reservations for this client entailed breaking the traditional one-to-one link between seats and passengers, a fundamental change cascading across Global Distribution Systems and the ecosystem of airline and travel agent reservation systems.

Procedures for Arriving Passengers at One of the World’s Top 10 Busiest Airports

Written by Markitects on August 13, 2020. Posted in Client Outcomes.

Particularly with clients in the airline industry, P&C has engaged deeply to design and implement COVID-19 response measures. This video illustrates a variety of results including technology-enabled processes such as thermal scanning and policy-oriented ones such as testing and quarantine for arriving passengers.

When You Are Ready to Fly, We Are Here

Written by Markitects on July 26, 2020. Posted in Client Outcomes.

For airlines such as Qatar Airways, our COVID-19 response engagements are necessarily holistic. We consider the end-to-end customer experience, and apply protocols grounded in science as well as cutting edge technology to maximize passenger safety and comfort.

Sustainable Airline Fleet Management

Written by Markitects on July 25, 2020. Posted in Client Outcomes.

With a strong focus upon fleet management with this client, our client achieved fuel efficiency, a higher standard of environmental sustainability, and ultimately an effective business model notwithstanding the challenges associated with COVID-19.

In-Flight Passenger Experience Innovations to Ensure Health & Safety

Written by Markitects on July 22, 2020. Posted in Client Outcomes.

Recognizing the degree of change impacting travelers during the COVID-19 pandemic, we partnered with this client to develop and launch the Wellness Ambassador role to ensure health and wellness throughout the customer travel experience.

Meet Cargy – An AI Driven Global Cargo and Logistics Solution

Written by Markitects on July 10, 2020. Posted in Client Outcomes.

Digital reinvention can have tremendous impact in the logistics sector. For this client, P&C created “CARGY”, an artificial intelligence solution that enables customers to inquire and transact about the their cargo shipments on a 24/7 basis.

From Its Founding in Beirut to Its Preeminence as a Paris-Based Couture Brand

Written by Markitects on July 7, 2020. Posted in Client Outcomes.

This client is a leading fashion house we have partnered with across multiple initiatives in technology, digital transformation, and strategy — developing rapidly over the past two decades to become a preeminent couture brand.

A Global Airline Pivots to Respond to a Pandemic While Safeguarding Its Customers and Employees

Written by Markitects on July 2, 2020. Posted in Client Outcomes.

Reacting to COVID-19, P&C worked with the client to adjust its route network and capacity in light of reduced demand, and simultaneously to adapt pre-flight, in-flight, and arrival processes to maintain customer experience while ensuring health and safety.

Commitment to Responsible Fashion – en français

Written by Markitects on July 1, 2020. Posted in Client Outcomes.

Nous pensons que les marques doivent être authentiques et refléter activement leurs valeurs fondamentales. Ici, nous nous sommes associés aux Galeries Lafayette pour intégrer leur éthique de responsabilité sociale dans leurs fonctions de merchandising et d’achat, et communiquer cet engagement aux consommateurs via le programme «Go For Good».

Commitment to Responsible Fashion

Written by Markitects on July 1, 2020. Posted in Client Outcomes.

We believe that brands must be authentic and actively reflect their core values. Here, we partnered with Galeries Lafayette to integrate their ethos of social responsibility into their merchandising and buying functions, and communicate that commitment to consumers via the “Go For Good” program.

Pivoting Global Air Cargo Operations in Response to a Pandemic

Written by Markitects on June 30, 2020. Posted in Client Outcomes.

Responding to dramatic shifts in demand mix across passenger and cargo segments in light of COVID-19, P&C engaged in a revenue optimization effort with the client, resulting in a series of pioneering asset allocations, routes, and optimization of revenues.

Fleet Optimization: A Valediction to a Marvel of Modern Aerospace Engineering

Written by Markitects on June 26, 2020. Posted in Client Outcomes.

Stemming from the COVID-19 pandemic, P&C worked with the client to respond across a series of key domains including procurement and fleet rationalization, taking into account total cost of ownership, capacity utilization, and adaptability for alternate use. One outcome was the retirement of the iconic A-380.

Airline Fleet Optimization in Response to a Demand Shock

Written by Markitects on May 29, 2020. Posted in Client Outcomes.

Given the enormous and opposite pandemic impacts to demand for airline passenger and cargo capacity, P&C worked with this client to rapidly pivot its fleet to simultaneously optimize revenues and costs.

Digitizing One of the World’s Busiest Airports in Response to a Pandemic

Written by Markitects on May 18, 2020. Posted in Client Outcomes.

For our airport clients, pre-flight processes for COVID-19 represent some of the most elaborate responses to the pandemic. With this client, we redesigned a comprehensive set of traveler interactions, developed and deployed transformative technology solutions, and trained an entire workforce to address a wide array of business processes ranging from check-in to boarding.

Singapore Airlines – Welcome Back and Safety Protocols

Written by Markitects on May 13, 2020. Posted in Client Outcomes.

This airline client video describes a comprehensive suite of procedures and solutions designed to promote travel safety during the pandemic and thereby retain passenger volumes.

Turkish Airlines – We Will Succeed Together
(2020)

Written by Markitects on April 8, 2020. Posted in Client Outcomes.

Despite the impacts of COVID-19, P&C developed this campaign for a national airline client to remind its stakeholders and passengers and their common bond and the ongoing allure of travel.

Global Cargo Operations for Passenger Airlines

Written by Markitects on March 20, 2020. Posted in Client Outcomes.

Cargo operations represent a significant line of business for our airline clients. This video highlights many of the unique capabilities and cargo types we developed with one of our clients, which became especially important during the COVID-19 pandemic.

Instilling Confidence With Rigorous Hygiene Protocols

Written by Markitects on March 3, 2020. Posted in Client Outcomes.

The foundation of our pandemic response work with various clients involves rigorous application of hygiene protocols scientifically proven to be effective. For airlines such at Qatar Airways, this includes thorough cleaning of cabin interiors after every flight as well as pre-flight, in-flight, and arrival innovations and protocols.

Discover the Island of VAN

Written by Markitects on January 13, 2020. Posted in Client Outcomes.

With our background in merchandising, we assist airlines such as this client in marketing their destinations to stimulate demand, in this case the ancient city of Van, Turkey.

Designing a World-class Flight Training Facility for One of the World’s Top Airlines

Written by Markitects on December 25, 2019. Posted in Client Outcomes.

For this airline client, we were heavily involved in the design and development of a world-class flight training center, ensuring their personnel are fully prepared for all contingencies.

Attention to Details in Customer Experience: Seasonal Inflight Menus

Written by Markitects on December 24, 2019. Posted in Client Outcomes.

P&C adopts a comprehensive approach to customer experience design, enabling our airline clients to win numerous annual Skytrax awards. Here, we customize in-flight menus to celebrate winter holidays.

Innovating and Implementing the Market Launch of a Leading Luxury Retailer

Written by Markitects on November 7, 2019. Posted in Client Outcomes.

Geographic expansion in retail requires integrated execution across a variety of functions including real estate, store design, merchandising, human capital, and marketing. P&C helped drive each of these efforts in preparation for one of the world’s top luxury department stores, Galeries Lafayette, new store launch in Doha, Qatar.

Delivering a Distinctive Premium Experience in International First and Business Class Travel

Written by Markitects on September 5, 2019. Posted in Client Outcomes.

For lucrative premium cabin passengers, we consider a myriad of factors impacting in-flight customer experience, ranging from seat design, menus, amenity kits, and entertainment options to personalized service.

We Are Air France

Written by Markitects on July 20, 2019. Posted in Client Outcomes.

Our client organizations often serve as potent symbols and leaders. To reinforce this brand, we highlight its history, breadth, impact, and pivotal role aspiring towards the future.

France Is in the Air

Written by Markitects on June 20, 2019. Posted in Client Outcomes.

As part of a comprehensive performance improvement program, P&C partnered with the client to redesign their end-to-end customer experience, including cabin design. This refresh covered all service classes and customer segments, ranging from strategic decisions to design details.