P&C’s strategy continues to reap benefits. United Airlines’ executive speaks about its past, current, and future involvement in jointly mastering this major industry transformation. NDC allows them to make customers happy, personalize offers, and become true retailers.
A one-stop shop to meet COVID requirements securely and conveniently for airline travelers. P&C developed this app for our client, enabling passengers to demonstrate compliance with applicable health requirements and set the stage for the next generation of contactless check-in procedures.
Responding to COVID-19, P&C developed this solution for IATA enabling airline passengers to demonstrate compliance with applicable health requirements, helping the industry recover over the near term and setting the stage for the next generation of contactless check-in procedures in the future.
NDC, or New Distribution Capability, represents a fundamental change in the travel industry: enabling innovation, personalization, and brand recognition within a single technology platform. P&C helped create the strategy behind this new approach to delivering airline content across multiple channels and bringing a seamless shopping experience to customers.
Tech Company Achieves Significant Cost Savings By Adopting a Stringent Outsourcing Strategy
A technology company that had experienced massive revenue and share loss in the previous 3 years sought P&C’s help implementing a transformation program with a stringent sourcing strategy. P&C evaluated outsourcing options for business processes and IT and made recommendations that achieved $85 million in annual cost savings for the company.
P&C Helps This Client Focus on Core Competencies & Determine Outsourcing Opportunities
Our Tech Company client had experienced massive revenue and share loss during the previous three years, though the company had conserved cash through significant cost reductions. Management developed an ambitious strategy to transform the company by refocusing the organization on core competencies.
The P&C team provided solutions to the following questions:
What should be considered for outsourcing?
What’s the best end-game option (best-in-breed vs. one-stop)?
How do we rush through Request-for-Proposal (RFP) and negotiations without leaving money on the table?
The sense of urgency was high because our client needed to sign a contract in less than 9 months; however, there were a number of complications:
The company was completely vertically integrated for core products
An “I don’t trust foreigners” mentality prevailed
75% of the executive team were new to the job
Many in the company were skeptical of outsourcing due to past failures
The client was in the midst of a transformation of its business model
P&C Considered the Outsourcing Potential Along Its Client’s Value Chain & Used a Systematic Approach to Evaluate the Sourcing Potential for Each Division
Our work with this global bank placed innovation and digital transformation at the heart of their strategy, enabling them to simultaneously address core customer needs, respond to the pandemic, and achieve their social responsibility objectives.
Particularly for professional services organizations such as Goldman Sachs, human capital is of the utmost concern. Here, we engaged with them to maximize their ability to attract top tier talent across a broad array of candidate segments.
In light of pandemic restrictions upon in-person runway events, this client innovated with a virtual presentation of their collection, deeply integrated with e-commerce capabilities for fashion buyers.
Digital initiatives can have a profound impact upon customer experience. Here, P&C developed an app for one of our airline clients that dramatically elevated and personalized in-flight entertainment options.
Our COVID-19 response efforts with airlines span the gamut of pre-flight, in-flight, arrival, and back office protocols for both travelers and employees. This client video highlights a service innovation to enable convenient in-airport health testing at scale for returning passengers.
Particularly with clients in the airline industry, P&C has engaged deeply to design and implement COVID-19 response measures. This video illustrates a variety of results including technology-enabled processes such as thermal scanning and policy-oriented ones such as testing and quarantine for arriving passengers.
P&C identifies and captures a broad range of performance improvement opportunities, such as applying machine learning algorithms in the banking industry to simultaneously improve cash availability and delivery efficiency across ATM networks.
Recognizing the degree of change impacting travelers during the COVID-19 pandemic, we partnered with this client to develop and launch the Wellness Ambassador role to ensure health and wellness throughout the customer travel experience.
Travel industry, redefined. P&C helped cultivate the concept for a global market technology leader to realize its vision of broadening their business to envelop all aspects of travel, while creating an open platform for others to join this emerging transformative ecosystem.
P&C’s vision for NDC is realized. Finnair adopts NDC and describes its working partnership with Amadeus. Their objective: enable them to develop another source of revenue while allowing customers to better interact with the Finnair brand.
P&C helped this client rethink expense management as part of a larger platform reinvention, by incorporating flexibility to adapt to changes in travel and expense programs, as well as traveler restrictions and requirements.
Digital reinvention can have tremendous impact in the logistics sector. For this client, P&C created “CARGY”, an artificial intelligence solution that enables customers to inquire and transact about the their cargo shipments on a 24/7 basis.
Etihad Airways identified the opportunity to develop cutting-edge technology and customer safety standards even prior to the COVID-19 pandemic, and tapped P&C’s expertise across multiple sectors to implement a digital reinvention program including this pre-flight screening capability.
We recognize that advanced capabilities such as Data Science require much more than assets such as technology, algorithms, and data. With many of our clients, we recruit and develop their internal talent to drive success over the long term.
Stemming from the COVID-19 pandemic, P&C worked with the client to respond across a series of key domains including procurement and fleet rationalization, taking into account total cost of ownership, capacity utilization, and adaptability for alternate use. One outcome was the retirement of the iconic A-380.
P&C works with clients to transform their businesses, tackling issues ranging from corporate strategy, digital reinvention, cybersecurity, human capital, and global supply chain optimization to diversity and inclusion. These capabilities enable such organizations to respond nimbly to external shocks and truly differentiate themselves.
P&C considers the impact upon communities as a core aspect of all our initiatives. Nextdoor exemplifies this spirit of deep community engagement, supporting local organizations through leadership, empathy, transparency, and the thoughtful development of technology.
Much of P&C’s work with clients relates to driving innovation and leading change. At 3M, innovation builds upon expertise in manufacturing, logistics and product development, applying technology to deliver solutions at the forefront of material science.
We foster connections between clients and help them accentuate their myriad impacts. Here, leaders from Goldman Sachs and Nasdaq discuss topics ranging from cooperative capitalism, the role of capital markets in helping the economy respond to shocks such as COVID-19, and the promotion of diversity.
P&C’s approach to COVID-19 response considers all aspects of customer experience and blends process design with technology implementation. At Etihad Airways, this resulted in a completely transformed set of interactions, ranging from touchless elevators and infrared temperature scanning at the airport to Wellness Ambassadors prior to and during flights.
Few sectors have been more severely impacted by COVID-19 than airlines. This video highlights many of the issues we confront with our airline clients, including ensuring the health and safety of customers and employees, adjusting to dramatically lower demand, creating enterprise resiliency, and pulling the future forward to drive a strong recovery.
How do you lead through crisis? Many of our engagements involve navigation through complex issues and sensitive situations. Here, clients discuss fundamental principles specifically in the context of the pandemic.
P&C’s pandemic response work with our clients is truly comprehensive. For airlines and airports, this comprises pre-flight, in-flight, and post-flight procedures as well as the rapid deployment of technology solutions as required.
Luxury retail is another sector severely impacted by the pandemic. In tandem with efforts to resume normal retail operations, we never forget the enormous dedication and contributions of client employees.
Conversational banking and chatbots represent another use case in the financial sector combining our foundational capabilities, including advanced analytics, machine learning, and contact center operational excellence.
As a component of an overarching digital reinvention program, P&C partnered with this client to launch mobile banking and wallet services, bringing ubiquitous and frictionless capabilities to their iOS customers.