Tag: Travel & Transportation Industry

Destination Marketing to Stimulate Travel Demand

As a complement to other P&C innovations to promote regional rail travel, such as developing a unified reservation platform to streamline routing and payments and organizing consortiums of travel providers with revenue sharing agreements, we worked with this client to maximize underlying passenger demand by highlighting regional destinations.

The overall campaign comprised 56 destinations and reached an array of domestic and international audiences.

Multi-Mode Travel for a Global Audience

With the advent of emerging solutions such as New Distribution Capability (NDC) reservation systems, P&C is helping clients develop innovative business models.

Here, we stimulate awareness by international tourists that they can extend their flight itineraries with additional travel by rail, enable seamless booking of bundled packages through unified platforms, and administer revenue sharing across the ecosystem of travel providers.

Addressing Key Passenger Needs for Shinkansen Rail

By indentifying and addressing historic pain points in traditional customer journeys, we help develop superior offerings. Here, an intuitive point-to-point booking engine eliminates the need for local knowledge to research connections and streamlines payments, while a modern cabin design ensures passenger comfort throughout their travel. Coupled with a marketing campaign emphasizing reliability, saftey, and sustainability, we achieved a significant increase in passenger volumes.

Passenger Wonder and Delight Travelling by Rail at 311 mph

To maximize passenger awareness and interest in Maglev trains, we worked with our client to highlight the unique experience of traveling at almost half the speed of sound, balancing the sense of excitement and awe with the reassurance of safety, comfort, and convenience.

Commercializing a Technology Leap: Maglev trains

Even cutting-edge technology requires a host of complementary capabilities to ensure commercial success.

In conjunction with this latest generation of high speed rail, we developed a revenue sharing model attractive to all market participants, a seamless reservation platform integrated with global distribution systems, compelling cabin designs to enhance passenger experience, and a global marketing campaign to generate awareness and adoption, resulting in a significant increase in overall bookings.

Transforming Shipping with Autonomous Navigation

P&C helps clients identify and capture whitespace opportunities. Although marine transportation has existed for millennia, shippers traditionally have lacked a cost-effective express mode.

To accomplish this, we partnered with IBM to develop an autonomous marine navigation capability for a multi-industry global conglomerate, harnessing cutting edge artificial intelligence tools to integrate complex sensor inputs and deliver safe and reliable passage.

Mastery in the Sky Treats Guests to the Ultimate Travel Experiences

This preeminent leader in luxury travel experiences turned to P&C to innovate its next generation of luxury travel, challenging us to take it up a notch and create something that never before existed.

P&C’s expertise in luxury travel and customer experience design, consumer behavior, data science, and the travel and tourism industry—combined with our long term relationship with the client—made us a logical choice. In many ways, the private jet program, now in its eighth year and redesigned in-cabin experience in place and expanding, is the pinnacle of our track record of success, offering clients the ultimate brand-loyalty experience.

NDC Delivers on Promise for Major US Airline

P&C’s strategy continues to reap benefits. United Airlines’ executive speaks about its past, current, and future involvement in jointly mastering this major industry transformation. NDC allows them to make customers happy, personalize offers, and become true retailers.

Sonic Brand Embodies Multi-Sensory Customer Experience

Recognizing that global brands must interact with their customers at an emotional level, P&C works with its clients to delight their customers with imaginative and memorable experiences. Here, we incorporate sound to transcend traditional visual branding and reflect the unique heritage and values of the client and their proud national heritage. Thoughtful approaches such as this also reassure customers that every detail of their journey has been considered.

Visual Motif Captures Essence of a Brand

Truly successful brands need to be both distinctive and authentic. We work with clients to distill the essential characteristics of their history, beliefs, and culture, and then connect those foundational elements to a differentiated experience that can be delivered at scale to resonate with their customers.

New Technology Streamlines Passenger COVID-19 Compliance

A one-stop shop to meet COVID requirements securely and conveniently for airline travelers. P&C developed this app for our client, enabling passengers to demonstrate compliance with applicable health requirements and set the stage for the next generation of contactless check-in procedures.


Creating a Platform for Authenticated Travel

Responding to COVID-19, P&C developed this solution for IATA enabling airline passengers to demonstrate compliance with applicable health requirements, helping the industry recover over the near term and setting the stage for the next generation of contactless check-in procedures in the future.

NDC Platform Unites Airline Industry Players

NDC, or New Distribution Capability, represents a fundamental change in the travel industry: enabling innovation, personalization, and brand recognition within a single technology platform. P&C helped create the strategy behind this new approach to delivering airline content across multiple channels and bringing a seamless shopping experience to customers.

Ensuring a Seamless and Secure Return to Air Travel

To enable passengers to return to global air travel confident in their compliance with health requirements, P&C worked with IATA and member airlines such as Qatar Airways to develop Travel Pass, a convenient and secure solution across carriers and geographies.

Achieving Global Recognition for Passenger Safety

Safety is a bedrock requirement, especially in the travel sector; here, we reacted rapidly to COVID-19 with a comprehensive set of programs that distinguished this client as the first global airline to achieve a coveted 5-star safety rating.

Connecting the Globe With an Efficient Fleet

An effective fleet management strategy is essential to success for a global airline.  A modern, spacious, comfortable, and highly efficient fleet not only optimizes costs but also vital to the many factors that lead to optimized revenues and an expansive global network.  An effective fleet management strategy enabled our client to take advantage of the Airbus A350, powering their network expansion to new International routes such as this one to San Francisco.  

Reinventing a Global Hospitality Leader

Our work with this client has spanned the gamut from business model redefinition to operational change and social responsibility commitment; this video highlights key changes including the transition to an asset-light lifestyle platform, the expansion to new geographies and lines of business, process responses to COVID-19, and community support endeavors.

Showcasing a Global Route Network

This video is one example from an overarching campaign we developed building tourist awareness of and interest in the diverse set of global destinations serviced by our airline client.

Thriving Despite Challenging Times

Resiliency stems from thorough preparation. Partnering together to address issues ranging from fleet optimization and customer experience to pandemic response, Qatar Airways is positioned to grow both its network and market share during COVID-19.

The Simple Comfort of Booking the Empty Seat Next to Yours Is Far More Complex Than It Seems

Sometimes apparently simple process changes require deep technical expertise. Enabling additional seat reservations for this client entailed breaking the traditional one-to-one link between seats and passengers, a fundamental change cascading across Global Distribution Systems and the ecosystem of airline and travel agent reservation systems.

Agile Pandemic Response

Our deep experience with the travel industry and technology development enabled P&C to assist our airline clients to respond rapidly to COVID-19. Here, Qatar Airways introduces at home printing of baggage tags as part of contactless check-in procedures for international travel.

When You Are Ready to Fly, We Are Here

For airlines such as Qatar Airways, our COVID-19 response engagements are necessarily holistic. We consider the end-to-end customer experience, and apply protocols grounded in science as well as cutting edge technology to maximize passenger safety and comfort.

Sustainable Airline Fleet Management

With a strong focus upon fleet management with this client, our client achieved fuel efficiency, a higher standard of environmental sustainability, and ultimately an effective business model notwithstanding the challenges associated with COVID-19.

Blending Safety and Style: Masks

In response to the pandemic, we assisted this client to develop, implement, and uniquely communicate their adoption of a series of safety protocols such as glove usage, shown here.

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