I may be stating the obvious, but friendships at work matter. The past few years have been tough and chaotic for many of us and our employees. Assumptions, habits, and ways of working have changed, and friendships are key to building resiliency and keeping attrition in check. It helps if we have a trusted confidant at our organization—someone who makes us feel worthwhile and whom we can celebrate and commiserate with. When we share our experiences, it often reminds us that others have gone through similar challenges. At P&C, we try to encourage personal interactions in many ways, from our high-touch onboarding process to quarterly review celebrations of success.