Client Outcomes

Reimaging the Passenger Travel Experience to Ensure Health and Safety at Scale

P&C's approach to COVID-19 response considers all aspects of customer experience and blends process design with technology implementation. At Etihad Airways, this resulted in a completely transformed set of interactions, ranging from touchless elevators and infrared temperature scanning at the airport to Wellness Ambassadors prior to and during flights.

Related Expertise

Corporate Performance Digital Reinvention Organization & Human Capital

Related Industry

High Tech Information & Data Science Manufacturing Travel & Hospitality

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