P&C's approach to COVID-19 response considers all aspects of customer experience and blends process design with technology implementation. At Etihad Airways, this resulted in a completely transformed set of interactions, ranging from touchless elevators and infrared temperature scanning at the airport to Wellness Ambassadors prior to and during flights.

Further Reading

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Revolutionizing Travel: Navigating Success with Innovative Customer Experience Solutions

Client Outcomes Listing
Further Reading
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Orchestrating the Future: A Glimpse Into the Heart of a Global Airline’s Operational Excellence

Client Outcomes Listing
Further Reading

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