Lulu Bañuelos

Lulu Bañuelos is a Senior Principal Consultant at P&C Global, where she lends her expertise to the Organization & Human Capital, Corporate Performance, Data & Cognitive Sciences, Strategy & Innovation, and Enterprise Applications practice groups. Recognized as a leading expert in organizational development, Lulu specializes in talent development, organizational culture transformation, and performance optimization. Her transformative work spans Commercial Real Estate, Manufacturing, Financial Services, Luxury Retail, and Law Firm industries.

Lulu holds a Bachelor of Science in Industrial Engineering from Instituto Tecnológico Autónomo de México (ITAM) in Mexico City. She pursued advanced studies at Columbia University in New York, earning a Master of Science in Organizational Psychology. 

Lulu’s career began as a Human Resources Associate at Grupo Bimbo, where she gained foundational experience in workforce planning. She progressed to a Senior Talent Manager role at Cemex, implementing leadership programs and cultural initiatives. Lulu then joined BBVA as Director of Organizational Development for North America, where she oversaw talent strategies and performance systems. Before joining P&C Global, she served as Vice President of Talent and Culture at Prada Group, leading global initiatives to align workforce practices with brand excellence.

While at P&C Global, Lulu has delivered transformative engagements across industries, creating measurable value for clients. For example:

• Organizational Culture Transformation for a Global Luxury Retailer
  In response to declining employee engagement and high turnover among key talent, Lulu led a comprehensive cultural transformation initiative for a global luxury retailer. She designed and implemented an inclusive culture framework and leadership development program aligned with the company’s customer-centric brand values. The 14-month engagement resulted in a 35% improvement in employee engagement scores, a 20% increase in customer satisfaction ratings, and a 25% reduction in turnover among high-potential employees.

• Performance Management Overhaul for a Commercial Real Estate Leader
  Collaborating with senior executives at a multinational real estate firm, Lulu spearheaded the redesign of their legacy performance management system. By integrating real-time feedback tools, analytics-driven performance metrics, and tailored leadership development pathways, the initiative improved alignment with business objectives. Over 18 months, the engagement achieved a 30% increase in workforce productivity, a 15% improvement in revenue per employee, and a 20% increase in client retention due to better employee performance and engagement.

• Talent Development Strategy for a Global Financial Services Firm
  Faced with a skills gap and challenges in attracting top talent, a leading financial services firm engaged Lulu to revamp its talent development strategy. She introduced advanced learning platforms, personalized career pathways, and strategic workforce planning aligned with the firm’s growth goals. The 16-month engagement resulted in a 40% improvement in internal promotion rates, a 25% increase in leadership pipeline strength, and a 10% reduction in external hiring costs due to improved retention and internal development.

These engagements highlight Lulu’s ability to align organizational goals with measurable outcomes, delivering sustainable value across diverse industries.

Born and raised in vibrant Mexico City, Lulu now resides in Milan, Italy, with her partner and their golden retriever, Luna. She loves immersing herself in Milan’s rich art scene, exploring Italian vineyards, and experimenting with traditional Mexican-Italian fusion recipes in her kitchen.

Reflecting on her work at P&C Global, Lulu shares: “What sets P&C Global apart is our unwavering commitment to creating lasting value for our clients. Our clients’ trust is not just earned—it’s cherished. We don’t just develop strategies; we co-create futures.”

She credits P&C Global for her professional growth, saying: “Here, I’ve found a unique blend of intellectual rigor and human connection. Every day, I’m inspired by colleagues who push the boundaries of what’s possible while supporting each other unconditionally.”

Known for her approachable demeanor and delightful sense of humor, Lulu quips: “Working across continents, I’ve learned that the only thing harder than aligning global talent strategies is convincing an Italian chef to spice up their risotto. But hey, I thrive on challenges!”

Lulu’s passion for creating thriving workplaces and her ability to connect deeply with clients make her an invaluable asset to P&C Global.