In a world significantly reshaped by the pandemic, Delta Air Lines stands as a symbol of resilience and adaptability. Under the guidance of Delta CEO, Ed Bastian, the airline successfully navigated the crisis, earning accolades for its innovative strategies and dedication to its employees.

Bastian's leadership style during these challenging times has been marked by a strong emphasis on communication, transparency, and purpose. He underscores the need to stay connected with the team, be genuine, and maintain a clear mission. This approach has not only helped Delta weather the storm but also flourish in the midst of it.

In a conversation with Harvard Business Review’s editor-in-chief, Adi Ignatius, Bastian offered insights on a range of topics, including the power of purpose, the role of businesses in societal issues, and the future of work.

He emphasized the significance of aligning employees with a larger mission and supporting workers who may not have the flexibility to work remotely.

Bastian also stressed the necessity for businesses to collaborate effectively with the government, especially during crises. He shared his experience of working with the CDC to update quarantine guidelines, highlighting the importance of cooperation and dialogue in finding effective solutions.

Looking ahead, Bastian believes that businesses must be ready to lead in times of crisis. He urges leaders to reflect on their purpose and learn from the challenges they've encountered. For Delta, this means persisting in its mission to connect the world, even in the face of adversity.

At P&C Global, we align with Bastian's leadership philosophy and his dedication to purpose-driven action. We believe that businesses play a critical role in navigating the complexities of our current world, and Delta's story serves as a compelling example of this.

As senior executives, it's crucial that we absorb these insights and apply them in our own contexts. Whether it's improving communication within our teams, building productive relationships with government entities, or reaffirming our company's purpose, there's much we can glean from Delta's journey.

Let's carry these lessons with us as we continue to navigate the challenges and opportunities of our new work landscape.

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