Technology Transforms Retail Weariness Into a Winning Customer Experience

How can you reach consumers and build brand loyalty for a big box retailer with hundreds of stores located in overcrowded, hypercompetitive cities in congested urban centres?

With an incredibly intuitive user-friendly technology powered by AI and same-day home delivery. Our challenge was to improve ease of business, handle a broad product assortment, entice people back into the stores, and provide a comfortable, superior shopping experience—regardless of age.

By using AI, geolocation technology, hardened tablets, and same-day home delivery (all items or just out of stock items), P&C was able to transform these stores and win over consumers —increasing same store sales by 9% YOY.

We were successful in transforming the customer experience and increasing same store visits, while boosting customer satisfaction and revenue.