Hospitality
Consulting Services
P&C Global’s Hospitality Consulting & Advisory Services
P&C Global transforms the world’s most prestigious hospitality brands—from Four Seasons, Mandarin Oriental, and Ritz-Carlton to Aman, Rosewood, Belmond, and Six Senses—architecting comprehensive lifestyle ecosystems that transcend traditional hotel management. Our hospitality consulting practice leads innovative brand extensions, from the Four Seasons Jet and Ritz-Carlton Yacht Collection to branded residences delivering 40% higher valuations. We also shape world-class destination spas with record setting per-guest spend and design ultra-luxury experiences ranging from private island resorts to safari lodges. We’ve redefined luxury travel for Peninsula Hotels, St. Regis, Park Hyatt, and Waldorf Astoria through AI-driven personalization engines tailoring every guest touchpoint, talent acquisition strategies securing Michelin-starred chefs and world-renowned wellness practitioners, and omnichannel platforms that seamlessly blend digital innovation with heritage experiences.
As part of a conglomerate owning one of the world’s largest luxury hospitality portfolios, our insider-operator expertise has fueled Raffles’ expansion into lifestyle brands, strengthened Fairmont’s sustainability leadership with LEED Platinum certifications, and propelled InterContinental’s revenue diversification through subscription models that increase customer lifetime value by 35%. Our Visage™ platform powers real-time guest intelligence across properties and experiences, driving transformational results worth over $28 billion annually across our hospitality portfolio—ensuring our clients don’t just meet evolving expectations but define new standards of excellence competitors struggle to match.
Unmatched Depth of Hospitality Expertise Forged in Real-World Leadership
With one of the deepest pools of hospitality consulting talent in the world, P&C Global’s hospitality consulting team includes over 420 domain experts with direct leadership and operational experience across luxury hotels, resorts, cruise lines, and experiential travel brands. This core team is complemented by over 3,100 cross industry specialists in data and cognitive sciences, AI, digital commerce, organization transformation, finance, and advanced analytics, ensuring every hospitality consulting client benefits from integrated, end-to-end capabilities.
Our experts combine boardroom-level strategy, market-shaping technology, and proven operational leadership to address the sector’s most complex challenges and unlock sustained, scalable growth. From reimagining signature suites and immersive amenities to optimizing global operations and profitability, market leaders turn to P&C Global for solutions that transcend advice, delivering measurable transformation from strategy through execution.
Our People
Global Logistics
Luxury Retail
Pioneers of Innovation & Transformation in Hospitality
Our operator-led hospitality experts architect comprehensive lifestyle ecosystems that transcend traditional hotel management to create unforgettable guest experiences, orchestrate seamless operations, and drive sustainable profitability. This includes groundbreaking brand extensions such as Four Seasons Jet Journeys and Ritz-Carlton Yacht Collection, as well as ultra-luxury branded residences and world-class destination spas that command price premiums reflective of their exclusivity.
For luxury hotels and resorts such as Peninsula Hotels, St. Regis, Park Hyatt, and Waldorf Astoria, we have redefined the guest journey, expanding it to encompass ultra-luxury travel experiences through AI-driven personalization engines, talent acquisition strategies that attract Michelin-starred chefs and world-renowned wellness practitioners, and the design of omnichannel platforms that seamlessly blend digital innovation with heritage experiences. We have also pioneered industry-shaping innovations such as New Distribution Capability (NDC), empowering the world’s leading brands to create revenue-optimized, agile, and guest-centric experiences.
P&C Global Delivers Outcomes — Not Just Reports
As a strategic execution partner, P&C Global doesn’t just design innovative business strategies. We bring hospitality to life with white-glove execution. Our insider-operator expertise has enabled Raffles’ expansion into lifestyle brands, advanced Fairmont’s sustainability leadership in achieving LEED Platinum certifications, generated 40% higher valuations for branded residences, and driven InterContinental’s revenue diversification through subscription models that increased customer lifetime value by 35%. While 70% of major change initiatives fail to achieve their goals, P&C Global defies the odds, turning high-stakes projects into measurable success stories. We earn our reputation by delivering outcomes such as record-setting benchmarks across performance, brand equity, and client experience for luxury hospitality brands.
Hospitality Consulting Services
We partner with the world’s most prestigious hospitality brands to deliver strategies that transform every facet of the guest journey and operational footprint. From redefining signature suites and creating immersive amenities to optimizing loyalty ecosystems and unlocking new revenue streams, our work blends creativity, precision, and proven execution. Each hospitality consulting engagement is led by industry veterans who have operated at the highest levels of global hospitality, ensuring every strategy is both visionary and operationally sound. More than advisors, we are execution partners, driving measurable results in profitability, market share, and guest satisfaction. It’s no surprise that 95% of the Global 50 companies trust P&C Global as a partner not just to advise, but to deliver on their most ambitious projects.
Strategy & Innovation Services
We help leading hotels, resorts, and other hospitality brands design and execute innovative hospitality strategies that drive growth, elevate brand equity, and reimagine the guest experience. Our expertise spans innovation strategies, experiential travel design, hospitality market expansion, luxury travel strategies, hospitality operations consulting, and M&A due diligence. We also lead in NDC innovation and omnichannel customer experience, delivering visionary solutions with flawless execution and measurable, lasting impact.
Corporate Performance Services
We develop and execute hospitality performance strategies for the world’s most prestigious hospitality brands to maximize profitability, strengthen market position, and deepen guest loyalty. Our capabilities span hospitality revenue management consulting and audits, loyalty program strategy, dynamic pricing, and ancillary revenue optimization. We also drive results through NDC integration, asset-light business models, channel economics and distribution mix optimization, and finance transformation—executing with precision to deliver measurable gains in revenue, efficiency, and competitive advantage.
Organization & Human Capital Services
We design and execute hospitality organizational consulting and human capital strategies that build high-performing teams, elevate service standards, and sustain competitive advantage. Our expertise spans agile organization design, executive search, leadership development, and succession planning, ensuring the right talent is in place to deliver exceptional guest experiences. We implement service excellence frameworks, optimize workforce productivity, and apply behavioral science to enhance training and engagement. From Employer Value Proposition (EVP) strategy and talent pipeline development to change management and culture transformation, we execute with precision to create organizations that thrive in a dynamic hospitality landscape.
Digital Transformation Services
We lead in hospitality digital transformation consulting services, helping hotels, resorts, and other hospitality brands reimagine the guest journey and elevate every touchpoint. Our expertise spans digital guest journey mapping, mobile and contactless experiences, AI-powered virtual assistants, and personalized merchandising through NDC integration. We design and implement omnichannel engagement platforms, smart hotel and IoT-enabled room automation, and AI-driven fraud prevention. From enterprise application rollouts to legacy system cloud migrations, we execute with precision, delivering seamless, future-ready digital ecosystems that drive engagement, efficiency, and profitability.
IT Transformation Services
We fortify hospitality operations with technology strategies that enhance security, resilience, and performance. Our expertise spans hospitality IT transformation consulting, cloud-based Property Management System (PMS) and Revenue Management System (RMS) consulting, blockchain payment solutions, and IT cost optimization. We deliver AI-powered predictive maintenance, guide vendor selection and contract negotiations, and ensure infrastructure resiliency with robust business continuity planning. From unified data architecture and strategy to governance, risk, and compliance, we execute with precision, empowering hospitality brands to operate smarter, safer, and more efficiently in a digital-first world.
AI, Data, & Cognitive Sciences Services
We harness AI, data, and cognitive sciences for hospitality brands to unlock new levels of performance, personalization, and profitability. Our capabilities include AI-driven demand forecasting, dynamic pricing, customer journey analytics, and predictive booking models. We apply behavioral science and neuroscientific insights to enhance guest experiences, increase loyalty, and drive high-value customer acquisition. From hyper-personalization and voice of the customer analytics to RPA-enabled back-office efficiency and ethical AI governance, we deliver data-driven hospitality consulting solutions that translate data into actionable strategies and measurable results.
P&C Global vs. Legacy Hospitality Consulting Firms
Bridging the Gap Between Strategy & Execution
Legacy hospitality consulting firms often provide polished strategy recommendations but stop short of ensuring those ideas succeed in practice. Our operator-led, execution-driven model bridges strategy and real-world impact—driving double-digital Average Daily Rate (ADR) growth for leading brands, accelerating digital direct sales adoption to over 60% of total bookings, and achieving some of the industry’s highest recorded guest satisfaction scores in the last decade.
Strategies that inspire in the boardroom are only as valuable as the results they produce. Through disciplined execution and with engagements spanning over 45 countries, P&C Global’s hospitality advisory services consistently deliver measurable gains in profitability, guest satisfaction, and market share—turning vision into lasting competitive advantage.
Partner With Practitioners, Not Just Advisors
In hospitality, the difference between a plan and real impact lies in execution. In a recent independent executive survey:
- 92% of clients cited our ability to own outcomes from boardroom strategy to full execution, a key advantage over legacy hospitality consulting companies that provide recommendations but lack hands-on delivery.
- 87% highlighted that our teams have “sat in their chairs” and “speak the language of execution, not just theory”—a stark contrast to competitors who rely on junior teams with limited real-world experience.
At P&C Global, we are practitioners as well as advisors—immersed in every stage from strategy to execution. We stay engaged long after the boardroom discussion ends, ensuring initiatives are delivered with precision and driving measurable gains in guest satisfaction, profitability, and brand equity. Our Visage™ proprietary AI platform powers real-time guest intelligence across properties and experiences, driving transformational results worth over $28 billion annually across our hospitality portfolio—ensuring our clients don’t just meet evolving expectations but define new standards of excellence.
Client Testimonials
Don’t just take our word for it – hear from industry leaders who have partnered with P&C Global to transform their organizations (client names confidential by request):
Award-Winning Hospitality Innovation & Impact
Our approach to hospitality goes beyond bricks and mortar—it’s about experiences that travel with the guest. Our strategies and innovations have earned cross-industry acclaim, with honors from Skytrax, Effie, Webby, and the National Retail Federation, underscoring our commitment to excellence and transformative results.
We’ve helped leading hotels, resorts, and other hospitality brands achieve some of the industry’s highest recorded guest satisfaction scores in the last decade. Recognized globally for elevating hospitality, our work in luxury service, brand immersion, and personalized engagement has also helped leading airlines achieve Skytrax’s highest honors such as World’s Best Airline, World’s Best Business Class, Best Airline in Asia, and Best Airline in the Middle East.
Why P&C Global?
Hospitality Consulting with Proven, Tangible Results
P&C Global combines deep hospitality business consulting expertise with advanced AI capabilities, digital transformation leadership, and proven execution. From reimagining the guest experience to unlocking new revenue streams and building operational resilience, we help luxury hotels, resorts, and other hospitality brands achieve results that last. Here are a few examples of the measurable outcomes we’ve delivered:
through revenue growth & cost efficiencies in the past decade
through market expansion & pricing optimization
by redesigning end-to-end travel and guest experiences
using omnichannel and end-to-end travel experience strategies
Transform Your Hospitality Organization
Ready to redefine guest experiences and elevate your brand to new heights? Experience the P&C Global difference. As the premier strategic execution partner in global hospitality consulting, we help you navigate market complexity, unlock new revenue streams, and deliver service excellence that sets you apart. From reimagining operations to creating unforgettable guest journeys, our tailored solutions drive measurable results and sustainable growth. Contact P&C Global today, and let’s turn your vision into reality—achieving industry-leading performance that resonates with guests and strengthens your market position.
Optimize Your Strategy & Execution for Hospitality
Accelerate growth, unlock operational excellence, and set a new standard for exceptional guest experiences.
Success Stories
A dynamic showcase of P&C Global’s transformative engagements and the latest industry trends.
Demonstrated Outcomes. Significant Influence.
Witness the remarkable achievements we’ve enabled for ambitious clients.
Transforming High-Speed Rail for Global Travelers
Passenger Wonder and Delight: Travelling by Rail at 311 MPH
Transforming the Future of High-Speed Rail with Next-Gen Technology
Capturing Desire: A Voyage to the Heart of Luxury Hospitality
